You can place your order directly through our website. Simply choose your preferred gift box, select a delivery date, and follow the checkout steps. The process is fast, secure, and designed to be as smooth as possible.

Yes, during checkout you can select your desired delivery date. We ship most orders one day in advance to ensure timely arrival.

At this time, each order is processed for a single shipping address. If you’d like to send gifts to multiple recipients, we recommend placing separate orders — or contacting us directly. For larger or corporate requests, you can also submit your order via email or by sending an Excel file with the delivery details. We're happy to assist you personally.

Yes, you can add a personalized message during checkout. We’ll print your message on a beautifully designed card and include it in a luxurious envelope inside the gift box — adding an extra touch of elegance to your present.

Yes, you’ll receive a confirmation email as soon as your order is completed. Once your gift has been shipped, you’ll also receive a tracking link so you can follow its journey.

We accept major credit cards, PayPal, and other secure online payment methods commonly used in Europe. All transactions are processed safely via our payment provider.

If your order hasn’t been shipped yet, we may be able to adjust or cancel it. Please contact us as soon as possible via phone or email. Once your gift is on its way, changes are no longer possible.

Delivery within the Netherlands and Belgium typically takes 1–2 business days. For other European countries, shipping times vary depending on the destination. We work with FedEx to ensure fast, secure, and reliable delivery across Europe, U.K. and Switzerland.

We currently ship to most countries within Europe. If you have a special delivery request outside these regions, feel free to contact us — we're happy to see what we can do. We also ship to Switzerland and U.K.

We closely monitor every shipment and take action immediately if we see something isn’t going as planned. While we rely on trusted couriers like FedEx, we remain responsible for your package until it is successfully delivered. If your gift does not arrive or arrives damaged, we will make it right by sending a replacement.

Due to the perishable and personalized nature of our gifts, we generally do not accept returns. If something is wrong with your order, please contact us — we’ll always do our best to make it right.

If your gift is damaged upon arrival, please contact us within 48 hours with a photo of the issue. We’ll assess the situation promptly and provide an appropriate solution.

Our gift boxes feature a refined selection of luxury products — including fine wines, artisan delicacies, handmade chocolates, wellness items, and carefully chosen accessories. Recently, we’ve expanded our collection to include elegant homeware and select high-end gadgets.

Yes. Alongside gourmet items, we offer exclusive non-food gifts such as beautifully handcrafted coconut bowls from Vietnam and premium lifestyle items like a luxury flashlight with built-in powerbank — ideal for stylish practicality.

Absolutely. Our coconut bowls are handmade from reclaimed coconuts in Vietnam. They are food-safe for cold or room-temperature dishes and should be washed by hand. Each bowl is unique and supports social initiatives such as children’s charities in Belgium.

We’re happy to accommodate special requests for larger corporate orders. If you'd like to include or exclude specific products — such as electronics, homeware, or wellness sets — please contact us directly for a tailor-made offer.

Yes. Our chocolates are made in-house by our own chocolatiers, using high-quality ingredients and refined techniques. This allows us to create unique, exclusive pieces for our luxury gift boxes.

All our products come with a generous shelf life. For perishable items such as cheeses or pâtés, we ensure they are vacuum-packed and delivered promptly. Best-before dates are always clearly indicated.

Yes. At SendingLuxury, sustainability is a core value. We work with suppliers who prioritize ethical practices and responsible sourcing — from organic olive oils and artisanal snacks to eco-conscious wellness products.

Yes. For larger orders, we offer various customization options. Gift boxes can be decorated with a ribbon featuring your company logo or message. We can also print your logo on the enclosed greeting card. If you have additional branding requests — such as a logo on the outer packaging — we’re happy to discuss the possibilities. Please contact us for tailored corporate solutions.