Luxury gifts for clients and partners – wine, chocolate, gourmet & lifestyle gifts.

Sustainable, elegant, and delivered across Europe, U.K and Switzerland.

Terms and Conditions – SendingLuxury.com

Terms and Conditions – SendingLuxury.com
(Version: June 2025)

Article 1 – Definitions

  1. Additional agreement: An agreement under which the consumer acquires products, digital content, and/or services in connection with a distance contract.

  2. Reflection period: The period during which the consumer can exercise their right of withdrawal.

  3. Consumer: The natural person not acting for purposes relating to their trade, business, craft, or profession.

  4. Day: Calendar day.

  5. Digital content: Data produced and supplied in digital form.

  6. Duration agreement: Agreement for regular delivery of goods/services.

  7. Durable data carrier: Any tool (including email) enabling personal storage and future consultation of data.

  8. Right of withdrawal: The consumer’s ability to withdraw from the distance contract within the cooling-off period.

  9. Entrepreneur: AV Webwinkels, trading as SendingLuxury.com.

  10. Distance contract: A contract concluded in the framework of an organised distance selling system.

  11. Model withdrawal form: The standard European form for withdrawal.

  12. Distance communication technology: Means used to conclude a contract without simultaneous physical presence.

Article 2 – Identity of the Entrepreneur
AV Webwinkels / SendingLuxury.com
Jan Tinbergenstraat 18a, 2811 DZ Reeuwijk, Netherlands
Phone: +31 182 761233
Chamber of Commerce: 28100284
VAT: NL002053778B03

Article 3 – Applicability
These terms apply to all offers and distance contracts between SendingLuxury.com and the consumer. The terms are available prior to purchase and can be stored by the consumer.

Article 4 – The Offer
Offers are clearly described and valid within a specific timeframe if noted. Product descriptions are accurate and representative. Images reflect the actual products to the best extent possible.

Article 5 – The Agreement
The agreement is concluded when the consumer accepts the offer and receives confirmation. SendingLuxury.com applies appropriate technical and organisational security measures.

Article 6 – Right of Withdrawal
Consumers have 14 days to withdraw from the contract without providing reasons, unless exclusions apply (see Article 10). For SendingLuxury.com, this period is extended to 30 days. The right applies only if the product is returned in unused, original condition and packaging.

In case of damage, incorrect delivery, or dissatisfaction, consumers are encouraged to contact our customer service promptly so we can offer a suitable solution.

Article 7 – Obligations During Reflection Period
Products may only be handled as would be permitted in a physical shop. The consumer is liable for any diminished value caused by unnecessary handling. No depreciation applies if SendingLuxury.com has not properly informed the consumer of the right of withdrawal.

Article 8 – Exercising the Right of Withdrawal
Withdrawal must be communicated within the reflection period. Products must be returned within 14 days after notification, preferably in their original condition and packaging. Return costs are borne by the consumer unless stated otherwise.

Article 9 – Obligations in Case of Withdrawal
SendingLuxury.com will refund all payments including initial delivery charges within 14 days of notice, using the original payment method. We may withhold reimbursement until we have received the goods or proof of return.

Article 10 – Exclusion of the Right of Withdrawal
Excluded items include:

  • Perishable goods or those with a short shelf life (e.g. cheese, chocolate, fresh delicacies);

  • Sealed goods not suitable for return due to health protection or hygiene, once unsealed;

  • Customised products or gift boxes assembled according to consumer preferences.

These exclusions are clearly stated on relevant product pages.

Article 11 – Pricing
Prices include VAT and remain fixed during the offer period, except for VAT-related changes. Any additional delivery fees are disclosed during checkout.

Article 12 – Compliance and Warranty
We guarantee product conformity with the offer and applicable laws. Additional warranties do not limit statutory rights. In case of damage or defects, contact our customer service immediately for resolution.

Article 13 – Delivery and Execution
We take great care in order processing and fulfilment. Orders are shipped via FedEx or other reliable carriers.

We aim to deliver all orders on or before the selected delivery date. While most EU deliveries arrive within 1–4 working days, we advise placing business orders well in advance, especially during peak seasons.

Despite our efforts, we cannot be held liable for any consequential or indirect damages resulting from delayed or failed deliveries — including, but not limited to, missed events, lost business opportunities, or reputational harm. Our liability remains limited to the value of the original order, unless otherwise required by mandatory law.

The risk of damage or loss transfers to the consumer upon delivery unless agreed otherwise.

Article 14 – Duration Contracts
Applies only to subscriptions or recurring delivery services. Consumers may terminate such agreements under standard conditions with one-month notice.

Article 15 – Payment
Unless agreed otherwise, payments must be made within 14 days of the order. In case of late payment, legal interest and reasonable collection costs may apply.

Article 16 – Complaints Procedure
We strive to resolve complaints quickly and professionally. Please contact us via the contact page or phone. We aim to respond within 14 days. If resolution cannot be reached, you may submit the complaint to Stichting Webshop Keurmerk.

Article 17 – Disputes
Dutch law applies. Disputes may be submitted to the Webshop Disputes Committee. Both consumer and entrepreneur must first attempt to resolve the issue directly.

Article 18 – Industry Guarantee
Stichting Webshop Keurmerk guarantees binding decisions by the Disputes Committee up to €10,000 per case, provided all conditions are met.

Article 19 – Additional or Deviating Provisions
Additional conditions shall not disadvantage the consumer and must be documented clearly and accessibly.

Appendix I – Model Withdrawal Form
(To be included as a downloadable PDF or HTML form on the website.)